How we handle your information

This policy explains what information All Source collects through this website and when you request our services.

Information we collect

When you send an enquiry through this website or contact us by telephone, WhatsApp, email or social media, we receive the information you choose to share. That typically includes your name, contact details, the service you are interested in and the details of the goods concerned.

This website does not require an account. Customer accounts, package details and shipping instructions are managed in a separate third-party customer application, which operates under its own terms and privacy practices.

How we use your information

We use the information you provide to respond to your enquiry, prepare quotations, source items on request and coordinate shipping, clearance and delivery arrangements.

Responding to enquiries and providing quotations
Coordinating sourcing, shipping, clearance and delivery
Preparing documentation required by the parties involved in a shipment
Keeping you informed about the progress of your request

Sharing with third parties

Completing a shipment may require us to share relevant details with suppliers, freight providers, brokers, port and customs authorities, and delivery providers. We share only what is needed for the service you have requested.

We do not sell your personal information.

Retention and security

We keep enquiry and transaction records for as long as needed to provide our services and to meet applicable record-keeping requirements, and we take reasonable care to protect the information in our possession.

Your choices

You may ask us what information we hold about you, request a correction, or ask us to stop contacting you. Use the details on our contact page to make a request.

Updates to this policy

We may update this policy as our services change. The version published on this page is the current one.