Shipping Information
A short guide to how shipments are handled and which charges and requirements may apply.
Register through our customer application to receive the shipping instructions that apply to your account. Use those details when placing orders with overseas retailers so your eligible purchases reach us.
Account information, package details and shipping instructions are managed in that application, not on this website.
We handle a wide range of everyday and specialized goods. Item acceptance and import requirements vary, and some categories are restricted or regulated.
Contact us before purchasing restricted, regulated, high-value, oversized or commercial goods so we can confirm what is required.
Clearance normally requires invoices or receipts showing the true value of the goods, along with identification and any item-specific permits or approvals. Additional documents may be requested by the authorities.
Providing complete and accurate documents early helps avoid delays and storage charges.
Package rates published on this website cover the applicable package handling charge only.
Clearance is carried out in accordance with the requirements of the relevant authorities. Approval and processing times are determined by those authorities and the documentation supplied, so we do not guarantee a specific outcome or clearance date.
We keep you informed as your shipment progresses.
Once cleared, goods may be collected or delivered to an available destination. Delivery availability and charges depend on the item, its size and weight, your location and the service arrangements in place.
